EN/FAQ - Fidigitali

The Fideiussioni Digitali verification page offers several modes and control options: Standard Verification, free and blockchain-based; Sure AI, an advanced service based on artificial intelligence for extended analyses and out-of-list issuers; and the related Plans & Pricing for professional use of the AI engine.

Standard Verification
Sure AI Engine
Sure AI Plans
Dashboard Sure AI

1. What is the Standard Verification of Fideiussioni Digitali?

The Fideiussioni Digitali platform is used by Guarantors (Banks, Financial Intermediaries, Insurance Companies and Confidi) to register and certify their guarantees on the blockchain, ensuring authenticity, integrity and traceability. The Standard Verification allows anyone (Beneficiary, Contracting Authority, verification body) to check that a guarantee was actually issued by the stated Guarantor and notarised on the blockchain, without altering or retaining uploaded documents.

2. Do I need to register or pay to use the Standard Verification?

No. The service is completely free and requires no registration or authentication.

3. How do I choose the issuer to verify?

In the “Issuer” menu you will find the list of Guarantors that notarise their guarantees on Fideiussioni and Cauzioni Digitali. Select the entity that issued your guarantee to proceed with verification.

4. I cannot find my issuer in the list: what do I do?

If the issuer is not listed, it means they do not (yet) notarise their guarantees on this platform: the Standard Verification cannot therefore produce a result. In this case you can use Sure AI (see dedicated section), which performs checks on public registers and official sources even for issuers not in the list.

5. How can i verify a guarantee?

After selecting the issuer, you can proceed in two alternative ways:

1. By uploading the original document

Select “Verify document”.
Upload or drag the file (accepted formats: PDF, PDF.p7m, Word.p7m). Multiple documents can be verified simultaneously.
Get the immediate result: Verified or Not verified.

2. By entering the guarantee data

Select “Verify control code/hash”.
Enter the policy number and, alternatively:
- the control code, to obtain the full list of associated documents;
- the control cthe document hash (e.g. 0x…), to verify the registration of a single file. Paste without spaces.ode, to obtain the full list of associated documents;

6. What do the “Verified” and “Not verified” results mean?

• Verified: the document or data entered match what the Guarantor registered on the blockchain. The guarantee is authentic.

• Not verified: there is no match on the blockchain. Most common causes: the document was never notarised by the Guarantor, the file was modified after notarisation, or the data entered are incorrect or the file is corrupted.

7. Important: original documents only

The system accepts exclusively original documents with a valid digital signature. Photocopies, scans or prints of originals are not accepted: in these cases the result will always be “Not verified” even if the guarantee is authentic.

8. Can I download the original policy through the verification site?

No. The site only allows you to verify authenticity and blockchain registration; there is no option to download the original document.

9. Which file formats are supported for verification?

PDF, PDF.p7m (digitally signed PDF) and Word.p7m (digitally signed Word)

10. How long does verification take?

It is immediate: you get the result in a few seconds.

11. Who do I contact in case of problems?

• For questions about the content of the guarantee or the policy: contact the Guarantor that issued the document directly.

• For platform malfunctions, verification errors or other issues: contact customer support via the support portal (Jitbit).

1. What is Sure AI?

It is the advanced verification service based on artificial intelligence from Fideiussioni Digitali. Unlike the Standard Verification, which only checks the match with a hash registered on the blockchain, Sure AI analyses the guarantee by cross-referencing multiple public and official sources, even when the issuer does not notarise their documents on our platform, and returns a traffic-light result (Green/Yellow/Red) on the reliability level of the guarantee.

2. When is it better to use Sure AI instead of Standard Verification?

The Standard Verification is indicated when the guarantee issuer is one of the Guarantors that notarises on Fideiussioni Digitali: in that case the blockchain verification is free, immediate and sufficient. Sure AI is instead designed for cases where the issuer is not in the list of notarised Guarantors, or when a more in-depth analysis is desired (checks on official registers, anti-fraud checks, solvency check) before accepting a guarantee.

3. What checks does Sure AI perform?

The system runs a sequential pipeline of specialised AI agents, for over 35 automatic checks in total:

Document understanding: automatic extraction (OCR + AI) of issuer data, guarantee details and contacts from the uploaded file.
Issuer verification: check of registration in the relevant official registers and lists (Banca d’Italia, IVASS, EBA, EIOPA) and authorisation for the surety branch.
Channel & domain verification: check of declared PEC and websites, detection of suspicious domains, typosquatting and homoglyphs.
Anti-fraud: detection of counterfeiting patterns (improper use of confidi, unauthorised entities, brand alteration, code inconsistencies).
Solvency: verification of the presence of the solvency document required by sector regulations.

4. What does the Green/Yellow/Red result mean?

Each verification returns a summary result, accompanied by a structured rationale explaining which checks determined it:

Green — reserved for guarantees issued by Guarantors that notarise on Fideiussioni and Cauzioni Digitali: guarantee verifiable directly on the blockchain.
Yellow — guarantee compliant with the checks performed, but the issuer does not use the Fideiussioni Digitali blockchain notarisation: further verification of the issuer is recommended before accepting the guarantee.
Red — non-compliant: suspected fraud or unauthorised entity.

5. Does the Sure AI result replace a manual verification?

No. The report is an instructional and operational support tool, not a legal opinion: results must always be assessed with human oversight, particularly in doubtful or high-impact cases, before making final decisions on accepting or rejecting a guarantee.

6. Which documents can I upload for analysis?

PDF, digitally signed PDFs (P7M), XML/JSON files, images and scanned documents.

7. Are the data and documents I upload processed securely?

Yes. Documents and data uploaded are processed in compliance with the GDPR and remain the property of the uploader; access to each account’s data is segregated and not shared with other platform users.

8. Is an account required to use Sure AI?

Yes. Unlike the Standard Verification, the service requires access with a dedicated account.

9. How long does report processing take?

On average less than 60 seconds per single guarantee. Longer times are possible in special cases, for example when the solvency check requires a search on a non-standardised institutional website.

10. Who do I contact in case of problems with Sure AI?

For malfunctions or technical issues related to Sure AI, you can submit a report on the dedicated support portal (Jitbit).

1. What types of plan are available?

Sure AI offers two purchase modes, plus a custom option:

Pay-per-use packages: organised on increasing levels (Free Trial, Professional, Corporate, Enterprise/PA), with progressive discounts for larger packages.
Flat subscriptions: with duration of 1, 3, 6 months or 1 year; the discount grows with the duration, up to 25% for the annual subscription.
Let’s talk: for custom enterprise needs, with a dedicated contact to define tailored terms.

2. What is the difference between a package and a subscription?

A package is designed for those with variable verification needs over time: you purchase a number of verifications to use. A subscription is a flat solution for a defined period, with a number of verifications included per period, designed for continuous and predictable use.

3. What does the free trial include?

A free trial is available with 1 verification at no cost, to test the service before choosing a paid plan.

4. What happens if I use up the verifications included in my plan?

If you have a pay-per-use package, you can purchase an additional package or upgrade to a higher level. If you have a subscription, you can purchase additional verifications to complete the current period, or wait for the automatic renewal, which restores the quota provided by your plan.

5. Can I change plan over time?

Yes. You can upgrade to a higher plan at any time; downgrading takes effect from the next renewal. It is also possible to switch from a package to a subscription (or vice versa) with a new purchase.

6. How does subscription renewal work?

Subscriptions renew automatically for an equal period, unless cancelled with written notice before the expiry date. (The exact notice terms will be stated in the Terms and Conditions of the service.)

7. How many people in my organisation can use Sure AI with a single plan?

Each plan provides three types of user role for your organisation: Admin, Operator and Read-Only, each with different permissions within the platform. [Details on number of users and specific role permissions to be defined.]

8. Which payment methods are accepted?

Payment is managed via the Worldline gateway, PCI-DSS certified. The main credit cards (Visa, Mastercard, Maestro) and SDD direct debit are supported. VAT at 22% is automatically calculated at checkout.

9. What is the “Let’s talk” option?

It is designed for organisations with enterprise needs — for example large volumes of verifications, dedicated integrations or specific contractual conditions. Instead of standard plans, it activates direct contact with our team to build a tailored proposal.

10. Even with a paid plan, does the Sure AI result replace a manual verification?

No. Regardless of the plan chosen, the report remains an instructional and operational support tool: results must always be assessed with human oversight before final decisions on accepting or rejecting a guarantee.

11. Who do I contact for questions about billing or plan selection?

You can contact our dedicated commercial channel or request assistance via the support portal (Jitbit). [To be confirmed whether different from technical support].

1. What checks does Sure AI perform?

The system runs a sequential pipeline of specialised AI agents, for over 35 automatic checks in total:

Document understanding: automatic extraction (OCR + AI) of issuer data, guarantee details and contacts from the uploaded file.
Issuer verification: check of registration in the relevant official registers and authorisation for the surety branch.
Channel & domain verification: check of declared PEC and websites, detection of suspicious domains, typosquatting and homoglyphs.
Anti-fraud: detection of counterfeiting patterns (improper use of confidi, unauthorised entities, brand alteration, code inconsistencies).
Solvency: verification of the presence of the solvency document required by sector regulations.

2. What does the Green/Yellow/Red result mean?

Each verification returns a summary result, accompanied by a structured rationale explaining which checks determined it:

Green — reserved for guarantees issued by Guarantors that notarise on Fideiussioni Digitali: guarantee verifiable directly on the blockchain.
Yellow — guarantee compliant with the checks performed, but the issuer does not use the Fideiussioni Digitali blockchain notarisation: further verification is recommended before accepting.
Red — non-compliant: suspected fraud or unauthorised entity.

3. Does the Sure AI result replace a manual verification?

4. Which documents can I upload for analysis?

PDF, digitally signed PDFs (P7M), XML/JSON files, images and scanned documents.

5. Are the data and documents I upload processed securely?

6. How long does a verification take to process?

On average less than 60 seconds per single guarantee. Longer times are possible in special cases.

7. Where do I find previously completed verifications?

All completed verifications can be found in the “Verification History” section of the dashboard, with the related result and associated report. It is not possible to download the original uploaded document from here.

8. How do I manage the users in my organisation?

From the dashboard you can manage your organisation’s users by assigning one of the three available roles: Admin, Operator or Read-Only, each with different permissions.

9. I forgot my username or password — how do I recover them?

From the login page select “Forgot username or password?” and enter the email you registered with. If the address is associated with an account, you will receive an email with a link to set a new password, valid for a limited time. If you do not remember which business email is associated with your account, contact your organisation’s Sure AI administrator or our Help Centre.

10. Who do I contact in case of problems with Sure AI?

Open a request at our Help Centre.

Frequently asked questions